Privacy Policy
At Wattle & Willow Weddings, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our services and our online platform. We adhere to the principles of Australian privacy laws and other applicable international data protection regulations, including the General Data Protection Regulation (GDPR), where relevant.
Information We Collect
We collect various types of information to provide and improve our wedding planning and event management services.
- Personal Identification Information: This includes your name, email address, phone number, physical address, and other contact details you provide when inquiring about our services, booking a consultation, or engaging us for an event. We may also collect details about your partner.
- Wedding and Event Details: Information specific to your event, such as wedding date, venue preferences, guest count, budget, stylistic preferences, culinary tastes, entertainment interests, and photography/videography requirements. This information is crucial for custom planning.
- Communication Data: Records of our correspondence, including emails, phone calls, and direct messages through our platform or social media channels.
- Technical Data: Information about your device and how you access our online platform, such as IP address, browser type, operating system, and usage patterns. This is primarily collected through cookies and similar technologies.
- Payment Information: While we do not directly store full payment card details, we collect transaction details related to deposits and payments for our services. Payment processing is handled by secure third-party providers.
How We Use Your Information
Your information is used for the following purposes:
- Service Delivery: To provide custom wedding planning, venue sourcing and styling, bridal and groom coordination, catering and menu design, entertainment booking, and photography/videography coordination services. This includes communicating with you about your event, managing logistics, and coordinating with vendors.
- Communication: To respond to your inquiries, provide quotes, send service updates, and manage client relationships.
- Improvement of Services: To understand how our services are used, gather feedback, and enhance our offerings and the functionality of our online platform.
- Marketing and Promotional Purposes: With your explicit consent, we may send you information about new services, special offers, or events that may be of interest to you. You can opt-out at any time.
- Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may share your information with third parties only when necessary for the provision of our services or as required by law. These may include:
- Vendors and Service Providers: To facilitate your event, we share relevant details with trusted third-party vendors such as venues, caterers, photographers, videographers, florists, and entertainers. We only share information essential for them to perform their services.
- Legal and Regulatory Authorities: If required by law, court order, or to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We ensure that all third parties are under strict contractual obligations to handle your data securely and in accordance with privacy laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure servers, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data we hold.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our online platform may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our online platform. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Wattle & Willow Weddings
3158 Banksia Road
Suite 7, Floor 2
Byron Bay, NSW 2481
Australia